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Frequently Asked Questions

And Troubleshooting Tips

1. HOW DO I GET MY WIRELESS REMOTE TO OPERATE MY TRAILER?

IF YOU HAVE HAD TO CHANGE THE BATTERIES IN YOUR REMOTE, OR PURCHASED OR RECEIVED A NEW REMOTE, IT WILL BE NECESSARY TO RE-PAIR YOUR WIRELESS REMOTE TO THE RECEIVER ON YOUR TRAILER. HERE ARE THE STEPS NECESSARY TO RE-PAIR YOUR REMOTE TO YOUR RECEIVER. ALL TRAILERS THAT COME EQUIPPED WITH A PUMP OR WINCH WILL HAVE A CORRESPONDING WIRED REMOTE SO THAT YOU CAN OPERATE THE WINCH AND PUMP UNTIL YOU CAN GET YOUR WIRELESS SYSTEM WORKING PROPERLY.

LODAR WIRELESS SYSTEMS

  1. TURN OFF THE MASTER SWITCH TO YOUR TRAILER

  2. PRESS AND HOLD THE RED AND GREEN BUTTONS AT THE SAME TIME UNTIL THE LIGHT ON THE WIRELESS REMOTE IS FLASHING. (APPROXIMATELY 10 SECONDS)

  3. TURN ON THE MASTER SWITCH TO YOUR TRAILER

  4. HOLD DOWN THE GREEN BUTTON ON YOUR WIRELESS REMOTE UNTIL THE LIGHT ON THE WIRELESS REMOTE STOPS FLASHING AND REMAINS LIT

  5. PRESS THE "RED", THEN THE "GREEN" AND THEN

  6. HIT THE YELLOW "UP" BUTTON ON THE WIRELESS REMOTE

    1. THE REMOTE IS NOW PAIRED WITH THE RECEIVER. IF THE WIRELESS REMOTE FAILED TO PAIR WITH THE RECEIVER, IT WILL BE NECESSARY TO REPEAT THIS PROCESS.

    2. IF, AFTER SEVERAL ATTEMPTS, YOU ARE UNABLE TO PAIR THE REMOTE TO THE RECEIVER PLEASE CONTACT THE WARRANTY OR SERVICE DEPARTMENTS AT TEXAS PRIDE TRAILERS FOR ASSISTANCE.

  1. LOCATE THE RED WIRE FROM THE WIRELESS RECEIVER AND DISCONNECT IT FROM THE BATTERY.

  2. PRESS AND HOLD THE RED AND GREEN BUTTONS AT THE SAME TIME UNTIL THE LIGHT ON THE WIRELESS REMOTE IS FLASHING. (APPROXIMATELY 10 SECONDS)

  3. RECONNECT THE RED WIRE FROM THE RECEIVER TO THE BATTERY.

  4. HOLD DOWN THE GREEN BUTTON ON YOUR WIRELESS REMOTE UNTIL THE LIGHT ON THE WIRELESS REMOTE STOPS FLASHING AND REMAINS LIT.

  5. PRESS THE "RED", THEN THE "GREEN" AND THEN

  6. HIT THE YELLOW "UP" BUTTON ON THE WIRELESS REMOTE

    1. THE REMOTE IS NOW PAIRED WITH THE RECEIVER. IF THE WIRELESS REMOTE FAILED TO PAIR WITH THE RECEIVER, IT WILL BE NECESSARY TO REPEAT THIS PROCESS.
    2. IF, AFTER SEVERAL ATTEMPTS, YOU ARE UNABLE TO PAIR THE REMOTE TO THE RECEIVER PLEASE CONTACT THE WARRANTY OR SERVICE DEPARTMENTS AT TEXAS PRIDE TRAILERS FOR ASSISTANCE.

KTI BLUETOOTH WIRELESS SYSTEMS

  1. LOCATE THE PAIR/RESET BUTTON ON YOUR KTI RECEIVER. 

  2. PRESS AND HOLD THE PAIR/RESET BUTTON FOR 3-5 SECONDS THEN RELEASE THE BUTTON.

  3. WAIT 2-3 SECONDS BEFORE HITTING THE UP FUNCTION ON YOUR WIRELESS REMOTE.

    1. THE REMOTE IS NOW PAIRED WITH THE RECEIVER. IF THE WIRELESS REMOTE FAILED TO PAIR WITH THE RECEIVER, IT WILL BE NECESSARY TO REPEAT THIS PROCESS.
    2. IF, AFTER SEVERAL ATTEMPTS, YOU ARE UNABLE TO PAIR THE REMOTE TO THE RECEIVER PLEASE CONTACT THE WARRANTY OR SERVICE DEPARTMENTS AT TEXAS PRIDE TRAILERS FOR ASSITANCE.

2. MY HYDRAULIC PUMP IS NOT WORKING?

IT IS NECESSARY TO DETERMINE WHICH HYDRAULIC PUMP THAT YOU HAVE OPERATING YOUR HYDRAULIC SYSTEM. FOR TRAILERS WITH THE SINGLE TELESCOPIC CYLINDER LOCATED IN THE FRONT OF THE TRAILER, YOUR TRAILER WILL BE EQUIPPED WITH A SINGLE-ACTING PUMP (WHICH OPERATES WITH POWER UP AND GRAVITY DOWN). FOR TRAILERS WITH TWO LIFT CYLINDERS OR DUAL HYDRAULIC JACKS YOU WILL HAVE A DOUBLE ACTING PUMP (WHICH OPERATES POWER UP AND POWER DOWN).

SINGLE ACTING PUMPS

  1. THERE IS A CONNECTION BETWEEN YOUR REMOTE AND THE PUMP. TRACE THE WIRE FROM THE HANDHELD REMOTE AND LOCATE THE JUNCTION THAT CONNECTS THE WIRE FROM THE REMOTE TO THE PUMP. MAKE SURE THAT THE MALE AND FEMALE ENDS OF THE REMOTE AND THE EXTENSION TO THE PUMP ARE MATCHED UP CORRECTLY AND THE PLASTIC NUT THAT SECURES THE CONNECTION IS FULLY TIGHTENED.

  2. PRESS THE "UP" AND "DOWN" FUNCTIONS ON THE WIRED (YELLOW) HANDHELD REMOTE TO ENSURE PROPER OPERATION. IF THE REMOTE IS STILL NOT OPERATING PROPERLY, CONTACT THE WARRANTY OR SERVICE DEPARTMENTS AT TEXAS PRIDE TRAILER FOR FURTHER ASSISTANCE.

  1. ENSURE THE EMERGENCY RELIEF VALVE IS CLOSED. THE EMERGENCY RELIEF VALVE IS LOCATED ON THE SIDE OF THE PUMP OPPOSITE OF THE PSI VALVE. THE EMERGENCY RELIEF VALVE HAS A RED KNOB ON TOP OF THE VALVE AND NEEDS TO BE CLOSED FOR THE PUMP TO OPERATE PROPERLY. REACH ONTO THE BACK SIDE OF THE PUMP AND LOCATE THE EMERGENCY RELIEF VALVE WITH THE RED KNOB. FIRMLY PRESS IN ON THE VALVE AND ROTATE CLOCKWISE (TO THE RIGHT) TO CLOSE THE VALVE.

  2. ENSURE YOUR BATTERY HAS ADEQUATE VOLTAGE. LOW BATTERY VOLTAGE WILL DECREASE THE ABILITY OF THE PUMP TO OPERATE AT AN OPTIMAL LEVEL AND DIMINISH THE LIFTING CAPACITY OF THE PUMP. IT WILL ALSO CREATE UNNECESSARY WEAR ON THE PUMP AND THE CYLINDER.

  3. CHECK TO MAKE SURE YOU ARE NOT OVERLOADED OR EXCEEDING THE MAXIMUM PAYLOAD CAPACITY OF THE TRAILER.  THE MAXIMUM PAYLOAD CAPACITY OF THE TRAILER IS LOCATED ON THE STICKER NEXT TO THE VIN STICKER. 

  4. IF YOU HAVE CHECKED THE ABOVE LISTED ITEMS AND YOUR CYLINDER WILL STILL NOT LIFT, YOUR ISSUE COULD BE WITH THE WIRED (YELLOW) HANDHELD REMOTE OR YOUR WIRELESS REMOTE CONTROLLER. REFER TO THE SECTION ON TROUBLESHOOTING YOUR REMOTE FOR ASSISTANCE.

  1. IT IS NOT UNCOMMON FOR THE TELESCOPIC CYLINDER TO SHAKE OR VIBRATE WHEN THE TRAILER IS NEW AND YOU HAVE MINIMAL USE. IT WILL TAKE SOME TIME FOR THE INNER SEALS ON YOUR CYLINDER TO WEAR IN PROPERLY. ONCE THE CYLINDER HAS GONE THROUGH SEVERAL LIFT CYCLES AND THE INNER SEALS PROPERLY WEAR IN, THE SHAKING OR VIBRATION SHOULD CEASE. IF THE CYLINDER CONTINUES TO VIBRATE AND SHAKE AFTER MULTIPLE LIFT CYCLES, CONTACT THE WARRANTY OR SERVICE DEPARTMENTS FOR ASSISTANCE.

  1. THE PRIMARY CAUSE FOR THE CYLINDER TO FALL OR DROP SEVERAL INCHES ON ITS OWN IS NORMALLY CAUSED BY AIR BEING TRAPPED IN THE HYDRAULIC SYSTEM. TO RELIEVE THIS ISSUE, FOLLOW THE STEPS BELOW.

  2. ENSURE THE EMERGENCY RELIEF VALVE IS CLOSED. THE EMERGENCY RELIEF VALVE IS LOCATED ON THE SIDE OF THE PUMP OPPOSITE THE PSI VALVE. THE EMERGENCY RELIEF VALVE HAS A RED KNOB ON TOP OF THE VALVE AND NEEDS TO BE CLOSED FOR THE PUMP TO OPERATE PROPERLY. REACH ONTO THE BACK SIDE OF THE PUMP AND LOCATE THE EMERGENCY RELIEF VALVE WITH THE RED KNOB. FIRMLY PRESS IN ON THE VALVE AND ROTATE CLOCKWISE (TO THE RIGHT) TO CLOSE THE VALVE.

  3. PRESS THE "DOWN" FUNCTION ON YOUR REMOTE TO BRING THE CYLINDER DOWN UNTIL IT IS 4-6 INCHES FROM THE BOTTOM OF THE LIFT CYCLE. 

  4. LOCATE THE HEX NUT AT THE TOP CYLINDER. LOOSEN THE HEX NUT BY ROTATING COUNTERCLOCKWISE (TO THE LEFT). AS YOU SLOWLY LOOSEN THE HEX NUT AIR WILL BEGIN TO ESCAPE FROM THE HYDRAULIC SYSTEM. ONCE YOU OBSERVE FLUID COMING FROM THE TOP OF THE CYLINDER, TIGHTEN THE HEX NUT BY ROTATING THE HEX NUT CLOCKWISE (TO THE RIGHT). YOU NOW HAVE ELIMINATED ALL AIR FROM YOUR SYSTEM.

  5. IF THE PROBLEM PERSISTS, CHECK YOUR HYDRAULIC LINES, FITTINGS, CHECK THE INTERNAL FILTER ON THE VALVE, AND CYLINDERS FOR ANY LEAKS. THIS WILL BE THE SOURCE OF THE AIR ENTERING YOUR HYDRAULIC SYSTEM. (FOR ASSISTANCE ON HOW TO CHECK THE INTERNAL FILTER ON YOUR VALVE, CONTACT THE WARRANTY OR SERVICE DEPARTMENTS FOR ASSISTANCE) ONCE YOU REPAIR/REPLACE ANY LEAKING HOSES, FITTINGS, OR CYLINDERS, REPEAT STEPS 3 AND 4.

  1. IF THE BATTERIES ARE CHARGED AND YOU OBSERVE A CLICKING NOISE COMING FROM THE START SOLENOID, CHECK TO ENSURE YOUR GROUND WIRES FROM THE PUMP AND BATTERY ARE PROPERLY SECURE. IT IS POSSIBLE THAT YOU WILL NEED TO REPLACE THE KTI START SOLENOID. PART NUMBER AND SPECIFICATIONS ARE LISTED BELOW:

    1. Part Number: 684-1261-212
      1. DESCRIPTION: SOLENOID
      2. OEM (s): TROMBETTA
      3. VOLTAGE: 12
      4. CONTINUOUS AMPS: 150
      5. SURGE AMPS: 800
      6. MOUNTING: CURVED 2.22
      7. DUTY CYCLE: INTERMITTENT
      8. CASE MATERIAL: PLASTIC
      9. No. OF TERMINALS: 4

  2. THIS PART CAN BE PURCHASED FROM OUR PARTS DEPARTMENT AT TEXAS PRIDE TRAILERS

DOUBLE ACTING PUMPS

DOUBLE ACTING PUMPS ARE THE MOST COMMON PUMPS UTILIZED IN THE TRAILER INDUSTRY. IN DIRECT CONTRAST TO THE SINGLE ACTING PUMPS WHERE THE FUNCTION OF THE PUMP IS "POWER UP - GRAVITY DOWN", THE DOUBLE ACTING PUMP IS A "POWER UP-POWER DOWN" SYSTEM. THIS MEANS THAT YOU MUST HAVE AN ADEQUATE SUPPLY OF POWER TO RUN YOUR PUMP. TEXAS PRIDE TRAILERS PROVIDES EVERY TRAILER THAT UTILIZES A PUMP WITH AN ONBOARD INVERTER/CHARGER, LOCATED IN THE TOOLBOX, TO KEEP YOUR BATTERIES CHARGED AND YOUR PUMP RUNNING AT AN OPTIMAL LEVEL. WE HIGHLY RECOMMEND THAT YOU CHARGE YOUR BATTERY/BATTERIES REGULARLY TO ENSURE THE PROPER FUNCTION OF THE CYLINDERS, JACKS, AND WINCH SYSTEMS.

  1. CHECK TO ENSURE THAT THERE IS ADEQUATE VOLTAGE COMING FROM THE BATTERY. 

  2. IF THE BATTERY HAS ADEQUATE VOLTAGE, AND WHEN YOU PRESS THE "UP" OR "DOWN" FUNCTIONS ON THE WIRED (YELLOW) HANDHELD REMOTE, THE PUMP DOES NOT ENGAGE (POWER ON) 

  3. CHECK THE CONNECTION BETWEEN YOUR REMOTE AND THE PUMP. TRACE THE WIRE FROM THE HANDHELD REMOTE AND LOCATE THE JUNCTION THAT CONNECTS THE WIRE FROM THE REMOTE TO THE PUMP. MAKE SURE THAT THE MALE AND FEMALE ENDS OF THE REMOTE AND THE EXTENSION TO THE PUMP ARE MATCHED UP CORRECTLY AND THE PLASTIC NUT THAT SECURES THE CONNECTION IS FULLY TIGHTENED.

  4. PRESS THE "UP" AND "DOWN" FUNCTIONS ON THE WIRED (YELLOW) HANDHELD REMOTE TO ENSURE PROPER OPERATION. IF THE REMOTE IS STILL NOT OPERATING PROPERLY, CONTACT THE WARRANTY OR SERVICE DEPARTMENTS AT TEXAS PRIDE TRAILER FOR FURTHER ASSISTANCE.

  1. ENSURE THAT THE MASTER SWITCH IN THE TOOLBOX IS IN THE ON POSITION.

  2. CHECK TO ENSURE THAT THERE IS ADEQUATE VOLTAGE COMING FROM THE BATTERIES. 

  3. REPLACE THE BATTERIES IN YOUR WIRELESS REMOTE. FOR INSTRUCTIONS ON HOW TO RE-PAIR YOUR REMOTE TO YOUR RECEIVER PLEASE REFER TO THE STEPS ON RE-PARING YOUR LODAR REMOTE ABOVE.

  4. YOUR REMOTE SHOULD NOW BE WORKING CORRECTLY. IF THESE STEPS DO NOT RESOLVE YOUR ISSUE, PLEASE PROCEED TO STEP 5.

  5. LOCATE THE LODAR WIRELESS RECEIVER BOX LOCATED IN THE TOOLBOX. 

  6. WHEN PRESSING THE "UP" BUTTON ON THE WIRELESS REMOTE, CHECK FOR FLASHING LIGHTS COMING FROM THE LODAR WIRELESS RECEIVER. THE NUMBER OF FLASHES WILL INDICATE IF THERE IS A FAULT ON THE RECEIVER. CONTACT THE WARRANTY OR SERVICE DEPARTMENTS AT TEXAS PRIDE TRAILER FOR FURTHER ASSISTANCE. TEXAS PRIDE TRAILERS PROVIDES A WIRED (YELLOW) HANDHELD REMOTE TO OPERATE YOUR PUMP AND A WIRED (BLACK) HANDHELD REMOTE FOR YOUR WINCH. UTILIZE THE HANDHELD REMOTES FOR YOUR TRAILER UNTIL YOUR WIRELESS SYSTEM IS OPERATIONAL AGAIN.

  1. THIS IS NORMALLY CAUSED BY AIR BEING CAUGHT IN THE HYDRAULIC SYSTEM, AND THE SOURCE OF THE AIR ENTERING THE SYSTEM MUST BE REPAIRED OR FIXED BEFORE RESOLVING THIS ISSUE.

    1. CHECK FOR ANY LEAKS ON THE CYLINDERS, HOSES, OR FITTINGS ON THE HYDRAULIC SYSTEM.
    2. ENSURE THAT THE EMERGENCY RELIEF VALVE IS CLOSED. THE EMERGENCY RELIEF VALVE HAS A BRASS KNOB LOCATED ON TOP OF THE "DOWN" VALVE. MAKE SURE THAT THE EMERGENCY RELIEF VALVE IS CLOSED BY TURNING THE BRASS KNOB CLOCKWISE (TO THE RIGHT). IF THIS VALVE WAS OPEN OR LOOSE, THIS WAS THE SOURCE FOR ALLOWING AIR INTO YOUR HYDRAULIC SYSTEM.
    3. ENSURE YOUR BATTERIES HAVE ADEQUATE VOLTAGE. IT IS IMPERATIVE FOR THE PUMP TO HAVE ENOUGH BATTERY POWER TO BRING THE CYLINDERS DOWN UNDER POWER. IF IT DOES NOT, THE CYLINDERS WILL COME DOWN UNDER GRAVITY AND FORCE HYDRAULIC FLUID OUT OF THE BREATHER CAP ON YOUR HYDRAULIC TANK.

  2. ONCE WE HAVE IDENTIFIED AND CLOSED OFF THE SOURCE OF AIR ENTERING THE HYDRAULIC SYSTEM, IT WILL BE NECESSARY TO BLEED THE AIR OUT OF THE HYDRAULIC SYSTEM.

    1. LIFT THE CYLINDERS ALL THE WAY TO THE END OF THE LIFT CYLCLE.
    2. ONCE YOUR LIFT CYLINDERS ARE FULLY EXTENDED TO THE END OF THE LIFT CYCLE, STOP AND LEAVE THE CYLINDERS EXTENDED FOR 1-2 MINUTES.
    3. BEGIN TO RETRACT (CLOSE) THE CYLINDERS ALLOWING THE HYDRAULIC FLUID TO PUSH THE AIR THROUGH THE HYDRAULIC SYSTEM AND INTO THE HYDRAULIC FLUID TANK. HYDRAULIC FLUID WILL SPILL FROM YOUR BREATHER CAP AS THE AIR ESCAPES. ONCE THE CYLINDERS ARE FULLY CLOSED LET THE SYSTEM REST AND OBSERVE THE LEVEL OF HYRAULIC FLUID REMAINING IN THE TANK. IT MAY BE NECESSARY TO ADD HYDRAULIC FLUID TO THE SYSTEM AT THIS TIME.
    4. REPEAT THE PREVIOUS STEP UNTIL YOU CAN EXTEND (OPEN) AND RETRACT (CLOSE) THE CYLINDERS WITHOUT FLUID SPILLING INTO YOUR TOOLBOX.

  1. THIS OCCURS WHEN THERE IS NOT AN ADEQUATE AMOUNT OF POWER FROM THE BATTERIES TO BRING THE CYLINDERS DOWN UNDER POWER OR THE DOWN VALVE ON THE PUMP HAS STOPPED WORKING. "DO NOT DISCONNECT HOSES OR FITTINGS TO BRING YOUR CYLINDERS DOWN OR RETRACT YOUR CYLINDERS!"

    1. ON TOP OF THE PUMP, YOU WILL SEE TWO VALVES. THE VALVE WITH THE EMERGENCY RELIEF VALVE IS THE "DOWN" VALVE AND SHOULD HAVE A GREEN WIRE AND GREY (GROUND) WIRE COMING OFF THE VALVE COIL. THE "UP" VALVE WILL HAVE A RED WIRE AND GREY (GROUND) WIRE.
    2. REMOVE THE RED WIRE FROM THE "UP" VALVE AND REMOVE THE GREEN WIRE FROM THE "DOWN" VALVE. PLACE THE RED WIRE ON THE "DOWN" VALVE WHERE THE GREEN WIRE WAS LOCATED. HIT THE "UP" BUTTON ON THE WIRELESS OR THE WIRED (YELLOW) HANDHELD REMOTE. THE CYLINDERS SHOULD START TO RETRACT.
    3. IF THE CYLINDERS DID NOT RETRACT (CLOSE) IT IS POSSIBLE THAT YOU WILL NEED TO CHECK THE INTERNAL FILTER ON THE "DOWN" VALVE. TO CHECK THE INTERNAL FILTER, 
    4. REMOVE THE GREEN AND GREY WIRES FROM THE VALVE COIL. 
    5. LOOSEN THE NUT THAT SECURES THE VALVE COIL TO THE VALVE AND FINALLY LOOSEN AND REMOVE THE VALVE. INSPECT THE FILTER SCREEN FOR ANY DEBRIS THAT MAY BE RESTRICTING HYDRAULIC FLUID FLOW RETURNING BACK TO THE HYDRAULIC FLUID TANK. 
    6. IF YOU HAVE COMPLETED ALL THESE STEPS AND YOUR CYLINDERS WILL NOT RETRACT, YOU WILL NEED TO REPLACE THE VALVE COIL OR VALVE. CONTACT THE WARRANTY OR SERVICE DEPARTMENTS AT TEXAS PRIDE TRAILER FOR FURTHER ASSISTANCE.

  2. IF SWAPPING THE WIRES ON THE VALVE COILS DOES NOT ALLOW THE CYLINDER TO RETRACT (CLOSE), YOU WILL NEED TO SLIGHTLY OPEN THE EMERGENCY RELIEF VALVE TO ALLOW AIR INTO THE HYDRAULIC SYSTEM AND ALLOW YOUR CYLINDERS TO RETRACT (CLOSE) UNDER GRAVITY.

    1. YOU WILL SPILL HYDRAULIC FLUID OUT OF YOUR HYDRAULIC FLUID TANK.
    2. YOU WILL NEED TO CONTACT THE WARRANTY OR SERVICE DEPARTMENTS AT TEXAS PRIDE TRAILERS TO ASSIST YOU IN FURTHER TROUBLESHOOTING.

3. HYDRAULIC JACKS

BELOW ARE SOME COMMON QUESTIONS REGARDING THE HYDRAULIC JACKS.

  1. THIS IS COMMONLY CAUSED BY HAVING AIR IN THE HYDRAULIC SYSTEM. ENSURE THAT YOU HAVE NO LEAKS ON YOUR JACKS AND THAT YOUR EMERGENCY RELIEF VALVE IS CLOSED. CHECK FOR LOOSE FITTINGS, TIGHT CRIMPS ON THE HYDRAULIC FITTINGS, AND ANY LEAKS THAT MAY BE ON THE HYDRAULIC HOSES. IF ANY OF THE ABOVE HAS OCCURRED, MAKE THE NECESSARY REPAIRS AND REPLACE PARTS NECESSARY. ONCE REPAIRS HAVE BEEN MADE, BLEED THE AIR OUT OF THE CYLINDERS.

  2. ANOTHER POSSIBLE SOURCE THAT WOULD CAUSE YOUR JACKS TO LEAK DOWN IS A BAD PO CHECK VALVE ON THE JACKS. IT WILL BE NECESSARY FOR YOU TO CONTACT THE WARRANTY OR SERVICE DEPARTMENTS TO ASSIST YOU IN TROUBLESHOOTING FURTHER.

  1. CHECK FOR LOOSE FITTINGS, TIGHT CRIMPS ON THE HYDRAULIC FITTINGS, AND ANY LEAKS THAT MAY BE ON THE HYDRAULIC HOSES. IF ANY OF THE ABOVE HAS OCCURRED, MAKE THE NECESSARY REPAIRS AND REPLACE PARTS NECESSARY. 

  2. THIS JACK NEEDS A MINIMUM OF 110-120 PSI IN THE JACK FOR THE JACK TO OPERATE PROPERLY. IT IS POSSIBLE THAT YOU HAVE LOST PSI AND IT NEEDS TO BE FILLED.

    1. RETRACT YOUR JACKS ALL THE WAY IN.
    2. LOCATE THE CAP THAT COVERS THE AIR INTAKE ON THE JACK.
    3. USING AN AIR COMPRESSOR, FILL THE JACK TO 110-160 PSI WITH AIR FOR JACK TO OPERATE AT OPTIMUM LEVELS.

4. BATTERIES

BELOW ARE SOME COMMON QUESTIONS REGARDING THE BATTERIES AND THE CHARGING SYSTEM.

  1. WE RECOMMEND A MINIMUM OF 6-8 HOURS OF CHARGING FOR THE TRAILER TO RUN AT OPTIMAL LEVELS. THIS WILL VARY DEPENDING ON HOW OFTEN THE TRAILER IS USED AND IN THE USE OF THE PUMP OR WINCH.

  1. PLACING A VOLTAGE METER ON YOUR BATTERIES WILL GIVE YOU AN IDEA OF HOW MUCH VOLTAGE IS COMING FROM THE BATTERY, BUT WE RECOMMEND THAT YOU HAVE THE BATTERY/BATTERIES LOAD TESTED TO GET A TRUE MEASURE OF THE STORAGE CAPACITY OF THE BATTERY/BATTERIES.

  1. WE UTILIZE EITHER GROUP 24 OR GROUP 27 DEEP CYCLE MARINE BATTERIES. EACH BATTERY IN EVERY TRAILER HAS AN INFORMATION STICKER TO IDENTIFY THE TYPE OF BATTERY AND COLD CRANKING AMPS OF THE BATTERY.

  1. THIS IS COMMONLY CAUSED BY LOOSE CONNECTIONS ON THE BATTERIES, OPERATING THE SYSTEM WITH AN INADEQUATE AMOUNT OF VOLTAGE, A WIRE THAT HAS WORN OUT THE INSULATIVE COATING AND IS SHORTING OUT, OR A BAD GROUND WIRE CONNECTION. ENSURE THAT ALL THE TERMINALS AND CONNECTIONS TO THE BATTERIES ARE TIGHT, YOU WILL NEED TO REPAIR ANY STRIPPED OR DAMAGED WIRES AND ENSURE YOUR GROUND WIRES ARE FASTENED SECURELY.

5. GAS POWERED HONDA MOTORS AND FOSTER HYDRAULIC UNITS

  1. REPLACEMENT KEYS MAY BE PURCHASED BY CONTACTING THE TEXAS PRIDE TRAILERS PARTS DEPARTMENT.

    1. THE 13HP GAS POWERED UNIT DOES HAVE A PULL START THAT YOU CAN UTILIZE UNTIL YOU FIND OR PURCHASE A REPLACEMENT KEY.

    2. THE 26HP GAS POWERED UNIT ONLY HAS AN INGINTION START OPTION. A REPLACEMENT KEY CAN BE PURCHASED THROUGH THE TEXAS PRIDE TRAILERS PARTS DEPARTMENT OR ANY HONDA POWERSPORTS LOCATION.

  2. IF YOU ARE EXPERIENCNG ANY ISSUES WITH THE STARTING OR FUNCTIONALITY OF YOU POWER UNIT, WE HIGHLY RECOMMEND CONTACT THE WARRANTY OR SERVICE DEPARTMENTS AT TEXAS PRIDE TRAILERS TO ASSIST YOU. 

6. BRAKES

BELOW ARE SOME COMMON QUESTIONS REGARDING THE ELECTRIC BRAKES AND HYDRAULIC BRAKES.

HYDRAULIC BRAKES

  1. THERE MAY BE SEVERAL REASONS WHY YOUR HYDRAULIC BRAKE SYSTEM IS NOT WORKING WITH YOUR TRUCK. 

    1. TEST TO SEE IF THE BRAKES ON THE TRAILER WORK. TO TEST THE BRAKE SYSTEM:
      1. WITH THE TRAILER STILL COUPLED TO THE TRUCK, DISCONNECT THE SEVEN WAY PLUG.
      2. LOCATE THE BREAK AWAY SWITCH (LOCATED ON THE DRIVERS SIDE OF THE TRAILER ON THE GOOSENECK OR BUMPER PULL).
      3. REMOVE THE PLUNGER (PIN) FROM THE BREAKAWAY SWITCH.
      4. YOU SHOULD IMMEDIATELY HEAR THE HYDRAULIC PUMP ENGAGE.
      5. ATTEMPT TO PULL FORWARD WITH YOUR TRUCK. ALL BRAKES SHOULD BE FULLY ENGAGED AND WILL NOT ALLOW YOU TO DRIVE FORWARD. 
      6. PLACE THE PLUNGER (PIN) BACK INTO THE BREAKAWAY SWITCH AND THE HYDRAULIC PUMP SHOULD DISENGAGE. IF THE BRAKES DID NOT STOP THE TRUCK, PROCEED TO THE NEXT STEP.
    2. BLEED THE AIR FROM YOUR BRAKE LINES 
      1. COPY AND PASTE THE BELOW LINK FROM HYDRASTAR INTO YOUR WEB BROWSER AND FOLLOW THE STEP-BY-STEP INSTRUCTIONS TO BLEED YOUR BRAKES:
        1. https://hydrastarusa.com/wp-content/uploads/2022/05/Instruction-Manual_2.pdf
      2. TEST YOUR BRAKES AGAIN. IF THE BRAKES DID NOT STOP THE TRUCK, PROCEED TO THE NEXT STEP.
    3. AFTER CONFIRMING PROPER OPERATION OF THE BRAKE PUMP AND BLEEDING YOUR HYDRAULIC BRAKES, IT WILL BE NECESSARY TO CONFIRM PROPER OPERATION OF YOUR IN-CAB BRAKE CONTROLLER. PLEASE CONTACT THE WARRANTY OR SERVICE DEPARTMENTS AT TEXAS PRIDE TRAILERS FOR FURTHER ASSISTANCE.

ELECTRIC BRAKES

  1. THERE MAY BE SEVERAL REASONS WHY YOUR ELECTRIC BRAKES ARE NOT WORKING WITH YOUR TRUCK.

    1. TEST TO SEE IF THE BRAKES ON THE TRAILER WORK. TO TEST THE BRAKE SYSTEM:
      1. WITH THE TRAILER STILL COUPLED TO THE TRUCK, DISCONNECT THE SEVEN WAY PLUG.
      2. LOCATE THE BREAKAWAY SWITCH (LOCATED ON THE DRIVERS SIDE OF THE TRAILER ON THE GOOSENECK OR BUMPER PULL).
      3. REMOVE THE PLUNGER (PIN) FROM THE BREAKAWAY SWITCH.
      4. ATTEMPT TO PULL FORWARD WITH YOUR TRUCK. ALL BRAKES SHOULD BE FULLY ENGAGED AND WILL NOT ALLOW YOU TO DRIVE FORWARD. 
      5. PLACE THE PLUNGER (PIN) BACK INTO THE BREAKAWAY SWITCH. IF THE BRAKES DID NOT STOP THE TRUCK, PROCEED TO THE NEXT STEP. 
        1. IF THE TRAILER BRAKES DID ENGAGE, IT WILL BE NECESSARY TO CHECK FOR PROPER OPERATION OF YOUR IN-CAB BRAKE CONTROLLER. IT MAY ALSO BE POSSIBLE THAT A FUSE IN THE TOWING VEHICLE IS IN NEED OF BEING REPLACED. 
      6. CHECK FOR ANY LOOSE, BROKEN OR DISCONNECTED WIRES GOING INTO THE BACKING PLATE INTO THE HUB. IF THERE ARE NO LOOSE, BROKEN OR DISCONNECTED WIRES, IT MAY BE NECESSARY TO GET A DIAGNOSTIC DONE. PLEASE CONTACT THE WARRANTY OR SERVICE DEPARTMENTS AT TEXAS PRIDE TRAILERS FOR FURTHER ASSISTANCE.
  1. PLACING A VOLTAGE METER ON YOUR BATTERIES WILL GIVE YOU AN IDEA OF HOW MUCH VOLTAGE IS COMING FROM THE BATTERY, BUT WE RECOMMEND THAT YOU HAVE THE BATTERY/BATTERIES LOAD TESTED TO GET A TRUE MEASURE OF THE STORAGE CAPACITY OF THE BATTERY/BATTERIES.

  1. IF YOU HAVE REPLACED THE BATTERIES MULTIPLE TIMES AND YOU REGULARLY CHARGE YOUR TRAILER BUT YOUR BATTERIES CONTINUE TO LOSE POWER WOULD INDICATE THERE IS A SYSTEM OR FUNCTION LEFT RUNNING ON THE TRAILER THAT IS DRAINING YOUR BATTERIES. 

    1. MAKE SURE YOU ARE TURNING YOUR MASTER SWITCH TO THE "OFF" POSITION WHEN THE TRAILER IS NOT IN USE OR YOU ARE CHARGING THE TRAILER.
    2. MAKE SURE TO TURN YOUR WIRELESS RECEIVER OFF BY PRESSING THE RED BUTTON ON YOUR WIRELESS REMOTE.
    3. PULLING THE BREAKAWAY PLUNGER (PIN) FROM THE BREAKAWAY SWITCH. THE BREAKAWAY SYSTEM IS AN EMERGENCY SYSTEM THAT IS DESIGNED TO ENGAGE THE BRAKES ON YOUR TRAILER IF THE TRAILER BECOMES UN-COUPLED FROM THE TOWING VEHICLE. IT IS NOT A PARKING BRAKE. PULLING THE BREAKAWAY PLUNGER (PIN) FROM THE BREAKAWAY SWITCH SENDS POWER FROM THE TRAILER BATTERIES TO THE TRAILER BRAKES. THIS WILL BURN OUT YOUR BRAKE MAGNETS AND YOUR BREAKAWAY SWITCH AS WELL AS DEPLETE YOUR BATTERY
    4. A SHORT IN YOUR BREAKAWAY SWITCH.
    5. A SHORT IN THE WIRING HARNESS.
    6. NOT CHARGING YOUR TRAILER PROPERLY.

MAINTENANCE

  1. OUR HYDRAULIC PUMPS ARE PROVIDED BY KTI HYDRAULICS. 

  2. KTI RECOMMENDS USING A PREMIUM HYDRAULIC OIL TO ENSURE OPTIMUM PERFORMANCE AND
    SYSTEM LIFE. SELECT OIL THAT HAS ANTI-WEAR PROPERTIES, RUST AND OXIDATION INHIBITORS, FOAM INHIBITORS AND GOOD STABILITY (32 ISO). EXAMPLES OF PREMIUM GRADE HYDRAULIC OILS: CHEVRON RANDO HDZ, MOBIL DTE 10, DTE 20 SERIES, AMSOIL, AND SHELL TELLUS. AUTOMOTIVE TRANSMISSION OILS ARE ACCEPTABLE UNDER NORMAL CONDITIONS. AVIATION OILS SUCH AS VALVOLINE ROYCO SERIES OR MOBIL AERO HF OR HFA MAY BE USED IN PROLONGED, EXTREME COLD ENVIRONMENTS. DO NOT USE BIODEGRADABLE HYDRAULIC FLUID. DO NOT MIX OILS.

  3. FOR THE GAS OWERED UNITS: TEXAS PRIDE HIGHY RECOMMENDS UNTILIZING RANDO 32.

  1. THE MOST COMMON CAUSES FOR HUBS TO HEAT UP ARE OVERUTILIZATION OF THE BRAKING SYSTEM AND AN INSUFFICIENT AMOUNT OF LUBRICATION IN THE WHEEL ENDS.

    1. MAKE SURE YOU ARE FOLLOWING THE RECOMMENDED GUIDELINES REGARDING THE USE OF THE IN-CAB BRAKE CONTROLLER FOR YOUR TRUCK. SETTING YOUR BRAKE CONTROLLER TOO HIGH CAN CAUSE EXCESSIVE WEAR ON YOUR BRAKES MAGNETS, BRAKE PADS AND THE INTERIOR OF THE DRUM, CAUSING THE DRUM TO HEAT UP.
    2. MAKE SURE YOU ARE PROPERLY FOLLOWING THE GUIDELINES IN THE OWNER'S MANUAL REGARDING PROPER MAINTENANCE FOR YOUR WHEEL ENDS. THERE IS A RUBBER PLUG PROVIDED ON ALL AXLE CAPS SO THAT YOU EASILY ACCESS AND ASSESS YOUR WHEEL ENDS AND EASILY ADD GREASE WHEN NECESSARY. FOR MORE GUIDELINES REGARDING MAINTENANCE ON YOUR TRAILER, FOLLOW THE LINK PROVIDED TO DOWNLOAD THE OWNER'S MANUAL: https://texaspridetrailers.com/about/#manual
  1. IF YOUR HUB HAS "LOCKED UP" AND WILL NO LONGER TURN, IT WILL BE NECESSARY TO REMOVE THE TIRE, HUB AND DRUM AND INSPECT THE BEARINGS AND SPINDLE. OFTEN, THE DAMAGED BEARINGS AND SEALS THAT ARE NO LONGER OPERATING PROPERLY CAN BE REMOVED AND REPLACED, BUT IF THERE IS DAMAGE TO THE SPINDLE ITSELF, IT WILL BE NECESSARY TO REPLACE THE AXLE. TEXAS PRIDE TRAILERS PARTS DEPARTMENT CARRIES ALL THE NECESSARY COMPONENTS FOR YOUR TRAILER AND REPLACEMENT PARTS CAN BE PURCHASED AND SHIPPED TO YOU. IF YOU CANNOT WAIT FOR PARTS TO BE SENT TO YOU, CONTACT THE PARTS DEPARTMENT SO THAT WE MAY PROVIDE THE INFORMATION NECESSARY TO GET THE CORRECT PARTS FOR YOUR TRAILER.

  1. BEGIN BY CHECKING TO ENSURE THE SEVEN WAY PLUG CONNECTION FROM THE TRAILER IS FULLY SEATED IN THE RECEPTICLE ON THE TRUCK.

  2. INSPECT FOR ANY LOOSE CONNECTIONS ON THE WIRING HARNESS AND ENSURE THAT EACH SECTION OF THE HARNESS IS CONNECTED PROPERLY. 

  3. INSPECT FOR ANY LOOSE, BROKEN OR DAMAGED WIRES OR CONNECTIONS ON YOUR WIRING HARNESS.

  4. CHECK THE FUSES IN YOUR TRUCK.

  5. IT IS POSSIBLE THAT YOU MAY NEED TO REPLACE THE 7 WAY PLUG. PLEASE CONTACT THE WARRANTY OR SERVICE DEPARTMENTS AT TEXAS PRIDE TRAILERS TO ASSIST YOU FURTHER.

7. WARRANTY POLICY AND CONTACT INFORMATION

  1. YOU MAY READ THE POLICY IN THE OWNER'S MANUAL: 

    1. https://texaspridetrailers.com/about/#manual 

  2. YOU MAY CONTACT OR FILE A WARRANTY CLAIM WITH THE WARRANTY DEPARTMENT ONLINE:

    1. FILL OUT THE INFORMATION ON THE WEBSITE LISTED BELOW.
    2. https://texaspridetrailers.com/about/#warranty 
    3. TO CONTACT THE WARRANTY DEPARTMENT DIRECTLY PLEASE CALL: 936-348-2583 
      1. IF YOUR CALL IS NOT ANSWERED, WE ASK THAT YOU LEAVE A DETAILED MESSAGE WITH YOUR NAME, THE NAME YOU PURCHASED THE TRAILER UNDER, A BRIEF DESCRIPTION OF WHAT YOUR ISSUE IS AND A NUMBER TO RETURN YOUR CALL.

  1. WE HAVE A SERVICE FACILITY LOCATED IN MADISONVILLE TEXAS. THE SERVICE FACILITY CONDUCTS TRAILER REPAIRS, MODIFICATIONS AND UPGRADES TO TRAILERS AND CAN ANSWER ANY QUESTION YOU MAY HAVE REGARDING YOUR TRAILER. FOR ANY SERVICE QUESTIONS REGARDING YOUR TRAILER PLEASE CALL: 936-348-2580

  1. TEXAS PRIDE TRAILERS PARTS DEPARTMENT CARRIES ALL THE NECESSARY COMPONENTS FOR YOUR TRAILER AND REPLACEMENT PARTS CAN BE PURCHASED AND SHIPPED TO YOU. FOR ANY PARTS QUESTIONS REGARDING YOUR TRAILER PLEASE CALL: 936-348-2584